Refund Policy

Last Updated: [01/12/2025]

Thank you for shopping at Kafiy. We aim to provide quality products
and excellent customer service. This Refund Policy explains how refunds,
returns, and exchanges are handled for purchases made on https://kafiy.com.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect.
  • A return request is submitted within [Insert Number] days of delivery.
  • The product is unused, in original packaging, and in the same condition as received.

Items that cannot be returned include:

  • Digital products or downloadable items.
  • Gift cards.
  • Personalized or custom-made items.
  • Items marked as final sale.

2. Return Process

To initiate a return, please contact us through our contact form with your order number
and details about the issue. Our support team will review your request and provide
instructions on how to proceed.

https://kafiy.com/contact-us/

3. Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method.
Refund processing times may vary depending on your bank or payment provider.

4. Exchanges

If you received a defective or incorrect item, we may offer an exchange at no additional cost.
In cases where the exact item is unavailable, a refund may be issued instead.

5. Shipping Fees

Shipping costs are generally non-refundable. Customers are responsible for return shipping costs
unless the return is due to our error (defective, damaged, or incorrect item).

6. Cancellations

Orders may be cancelled before they are processed or shipped.
If your order has already shipped, it cannot be cancelled and must follow the return process.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages after the carrier marks an order as delivered.
Please contact the shipping carrier directly for assistance.

8. Contact Information

For questions about returns or refunds, please contact us at:
https://kafiy.com/contact-us/